Ticketing Project Manager

Location: London
Reports to – CEO

Kilimanjaro Live have a vacancy for a Ticketing Project Manager, based at our office in Farringdon, London.

Kilimanjaro Live are concert and event promoters and producers and this role will be part of a team who looks after all aspects of ticketing live concerts and other events of varying scales from pubs up to football stadiums.

For this position we are looking for someone who has 1-2 years experience of working in ticketing/box office, likely ready to move into their second job. You should be able to take on your own GA or straight forward reserved seating shows and over time will be working towards taking on more complicated and larger set ups under supervision.

Job purpose:

To work alongside the other Ticketing Project Managers to maximise the revenue from sales of tickets for concerts and festivals of a variety of capacities.

Key Responsibilities and Accountabilities:

  • Management of ticket allocations, invoicing and account reconciliation and ensuring contractual obligations are adhered to by all parties. This includes dealing with label buys, ensuring that ticket income is received prior to event maturity.

  • Creating and maintaining effective working relationships with ticket agents, coach operators, record companies and any other relevant party to maximise ticket selling and other revenue opportunities.

  • Maintenance of ticket sales spreadsheets to ensure up to date records are kept of capacities, sales, holds and opens for all shows. These records are to be accurately distributed, safely stored and filed correctly following event maturity.

  • Collection of ticket sales figures for all current shows on Mondays (and upon request) and accurate distribution to booking agents and promoters.

  • Monitoring ticket sales across all channels to maximise sales and ensure ticket inventory is distributed efficiently to ensure complete market penetration until sold out.

  • Liaising with the promoters and marketing team to gain full awareness of marketing plans and ensuring inventory is allocated correctly to any associated sales points.

  • Working closely with the venues to ensure events are correctly configured, matching seating and ticketing manifests plus management of audience distribution through intelligent allocation patterns. This may include working with the venue on the day of the show to reseat areas where necessary.

  • Timely liaison between venue box office staff and Kilimanjaro production staff to ensure production information is communicated to minimise venue kills.

  • Liaison with Customer Service staff pre and post event to ensure good information sharing and assistance with refunds etc. due to issues at events.

  • Management of on the day box office and ticketing (including staff) when required for outdoor, very high profile or potentially problematic events to ensure a good experience for the audience.

  • Managing the movement of ticketing inventory and reconciling events for final settlement.

  • Ensuring tickets and access passes are produced in correct quantities and in good time for events which are not using agency or venue stock.

  • Maintain an awareness of new ticketing technology and industry developments in order to effectively manage the adoption of changes as required.

  • Undertake any other relevant duties or reasonable request as requested by the CEO, department heads or promoters for the benefit of the company.  

  • Provide and promote the highest level of service to promoters, customers and artist agents. 

Please send your CV and cover letter to careers@kilimanjarolive.co.uk